EmPower Me Recruitment Ltd.
This sets out the Statement of Purpose for EmPower Me Recruitment Limited as required by the Health and Social Care Act 2008. Its sets out the:
- Company’s aims and objectives
- Nature of services provided
- The qualifications of the Registered Person and /or the Registered Manager
- The range of qualifications of domiciliary staff
- The comments suggestions and complaints procedure
EmPower Me Recruitment Ltd. is a privately owned care company based at Unit 29 Basepoint Business Centre, Andersons Road, Southampton, Hampshire. The company was established in October 2019 originally as a online job board and recruitment agency. We are now committed to providing high-quality person-centred care to people in the sanctuary of their own homes.
The service we deliver gives you and your family the confidence that you will be supported to remain independent in your own home. Our empathetic and expert carers will be adhering to all your needs and requirements. We are based in Hampshire and provide support to all parts of Hampshire.
AIMS AND OBJECTIVES
EmPower Me Recruitment Ltd. aims to provide services which safeguards and promotes the health, welfare and life of adults who wish to remain in their homes. Objectives are to provide high quality services which are safe, responsive, caring, effective and well-led to people in Hampshire. In addition, we aim to:
- Be reliable, dependable, and responsive
- Show courtesy, dignity and respect
- Meet the assessed needs of the service user
- Recognise the individuality and the diversity of each service user
- Maximise independence and promote life skills
- Offer choices and enable service users to make decisions about how their care is to be provided
EmPower Me Recruitment Ltd aims to achieve this by employing empathetic, competent, well trained management and staff. All our staff will have a QCF 2 in Health and Social Care or will be working towards this. Alternatively they will have sufficient experience of working in health care and be able to demonstrate their knowledge and understanding of the 15 core Care Certificate standards. All staff will be effectively recruited and inducted with any development gaps identified for addressing. We will regularly upgrade our procedures and policies in line with the relevant legal requirements. We will also ensure that there are regular staff meetings, appraisals, supervisions, formal and informal observations of staff to ensure they are providing the correct care and demonstrating best practice.
NATURE OF THE SERVICES PROVIDED
EmPower Me Recruitment Ltd is a domiciliary care agency which provides a range of personal care and essential domestic support for the adults at risk who wish to remain living in their own homes. Our aim is to support individuals to maintain their independence for as long as possible, living a full life and interacting with their communities to the best of their ability.
The services provided will be tailored to the individual needs of each service user.
SERVICES WE PROVIDE
- Personal Care (washing, dressing, personal hygiene etc.)
- Assistance with morning and evening routines
- Preparing meals and drinks
- Sleep-in/night time carers
- Day care
- Household work (washing clothes, ironing, hoovering, dusting and cleaning)
- Prompting medication
- Live-in care
- Palliative / end of life care
- Rapid response care
- Continence management
- Medication supervision
SERVICE TYPES
The type of service we will be providing is:
DCA – Domiciliary Care Agency
CQC SERVICE USER BANDS
- Older people (adults aged 65+)
- People with mobility issues and physical disabilities
- People with sensory impairment
- People with Parkinson’s, MS, Alzheimer’s, Dementia etc.
Primarily, we will work with older adults (aged 65+) who have mobility issues or physical disabilities caused by the onset of old age.
Inevitably there will be associated secondary conditions for this age group including sensory impairment, challenging age-related diseases including Parkinson’s, MS, Alzheimer’s, Dementia etc. and social isolation caused by the pandemic or by their situation in life. Where carers are matched to service users with complex needs including dementia or sensory impairment, full training will be provided to fill any gaps in their work experience or training.
GEOGRAPHICAL AREA COVERED
Our services are offered to residents in all parts of Hampshire.
OUR TEAM
Company Director – Stephen Ubah
Nominated Individual – Chloe Ubah
Registered Manager – Chloe Ubah
Care Coordinator – Stephen Ubah
Senior Care Assistant –
Carers –
QUALIFICATIONS OF CARE STAFF
Our care staff will be encouraged and supported to further their professional development whilst employed by EmPower Me Recruitment Ltd. We will encourage all those who are unqualified to achieve a QCF 2 in Health and Social Care within 24 months of employment and to complete their Care Certificate within 12 weeks of employment.
All staff will receive full training in line with the statutory requirements:
- Moving and handling
- Basic life support and first aid
- Effective communication
- Dignity
- Equality and diversity
- Fire safety
- Food hygiene
- Health and safety awareness
- Safeguarding adults
- Nutrition and hydration
- Oral health
- Person-centred care
- Positive behaviour support and non-restrictive practice
- Infection prevention and control
- Medication management
- Recording and reporting
In addition to these mandatory training courses, there will be other training offered to our staff to improve their knowledge of the care industry and relevant legislation and to ensure their continuing professional development. In some cases, staff may need additional training in British culture and language.
All staff have an induction period to include their mandatory training modules, familiarisation with company policy and procedure, and to complete their Care Certificate. We will enable new care staff to shadow those with more experience until they feel confident to work alone.
All staff will have to obtain a satisfactory enhanced DBS check and supply 2 references before any employment commences.
As the Registered Manager I am in the process of starting my Level 5 Diploma in leadership for health and social care and I am undertaking refresher courses in safeguarding adults, complaints handling, medication, consent, mental capacity, health and safety and human resources.
TERMS & CONDITIONS OF SERVICE
Refer to Service User Guide
Our Terms and Conditions of Service accompany our Service User Guide. Please direct all enquiries to Chloe Ubah using the contact details on the front of this policy. Within our Terms and Conditions we have outlined circumstances in which the agency may cease to provide services, for example:
- When the service user requests to change care provider
- When the agency is unable to fulfil the terms of the contract
- When health and safety is compromised to the extent that it is unsafe for the carer to provide care
EQUAL OPPORTUNITIES
EmPower Me Recruitment Ltd is fully committed to equality of opportunity. The Company’s Equal Opportunities Policy sets out to provide equal opportunities for all service users and personnel within an environment free from all forms of discrimination, harassment and intimidation. We are determined to set the very highest standards in the management and employment of a diverse workforce. approach.
COMMENTS, COMPLAINTS OR SUGGESTIONS
It is our intention to run an exceptional care service. We will work hard to deliver on our commitments and meet the expectations of our service users, their families and our care partners. However, we recognise that sometimes things can go wrong. We are committed to taking responsibility for our action and for being open and transparent. Our approach to comments, compliments and complaints is based on listening and learning. We take all comments very seriously and regularly review all comments received so that we can learn from them. The information gathered through analysing this feedback tells us what the people we support think about us and gives us the opportunity to share what works well and where we need to make improvements
EmPower Me Recruitment Ltd aims to resolve any concerns or complaints as quickly as possible. Any complaint will be dealt with by the Registered Manager who will try to resolve any issue by discussing the matter first with the service user or person concerned. If a complaint cannot be resolved informally, it will be escalated for investigation by the Nominated Individual.
The Nominated Individual may investigate the matter personally or commission an independent investigation to ensure objectivity. At the end of the investigation the Nominated Individual will meet with the service user to discuss the outcome.
Registered Office Address:
EmPower Me Recruitment Ltd.
Unit 29 Basepoint Business Centre
Andersons Road,
Southampton,
Hampshire
SO145FE
Our service is in the process of becoming registered and regulated by the Care Quality Commission (CQC). The CQC does not get involved in individual complaints about providers but is happy to receive information about our services at any time.
The contact details of the CQC are Care Quality Commission, National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA.
Telephone: 03000 616161 Web: www.cqc.org.uk
You can also contact your local Social Service Department and allocated case manager.
LEADERSHIP & MANAGEMENT QUALIFICATIONS AND EXPERIENCE
Chloe Ubah (Registered Manager & Nominated Individual)
I have nearly 15 years experience in Health and Social Care. I have worked in a variety of services such as a Dementia care home to Adult Social Services.
Whilst working in the Dementia care home I was able to complete my Level 3 Diploma in Health and Social Care and became a Senior Care Assistant. I supported new staff with their inductions and would complete medication competency’s with staff. I was also the Activities Co-ordinator for the home and would create exciting activities for the residents to be part of. Due to the variation in the service user’s abilities, activities were adjusted to ensure all service users were included and were able to complete the activity too.
Later on I was given an opportunity to work for a Local Authority in the Adult Social Care Sector along side Social Workers, AMHP’s and other professionals. This supported my growth in knowledge and learning. I worked in the ‘front door’ of adult social services where referalls for Care Act Assessments were triaged and acted upon accordingly.
I then moved to the Shared Lives Service as a Shared Lives Officer. This is a service which provides family based care to adults with Learning Disabilities, Mental Health, Physical Disabilities & Dementia. The service user moves into a registered carer’s home and support is provided. I manage the Shared Lives Carer’s in my caseload and support the service users by ensuring they receive the best possible care.
As the Registered Manager I am in the process of starting my Level 5 Diploma in leadership for health and social care and I am undertaking refresher courses in safeguarding adults, complaints handling, medication, consent, mental capacity, health and safety and human resources.
